Expedia offers free rooms upgrades for top customers - Comments about Aude's post

I totally agree with Aude!! The hospitality and the customer loyalty is a real story of the service quality. I think that what makes the customer loyalty it is not only the amenities or upgrades, but it is how the customer lived his stay. A customer will decide to return in a hotel, only if the entire stay occurred without problem. And, consequently, as Aude said, the key to hospitality's success is the service; the quality of this service. Thus, the customer loyalty will be done according to the quality of the service offered by the hotel, by its employees.